MRI Software Launches the New “myMRI” Client Portal
Cleveland, Ohio (Vocus/PRWEB) December 16, 2010
MRI Software, a leading developer of innovative real estate management and investment software solutions for the global real estate industry, today announced the launch of myMRI, a new Cloud-based Customer Relationship Management solution. myMRI is designed to enhance the customer experience lifecycle, from initial customer order, to implementation through ongoing customer support.
Built upon Salesforce.com, myMRI enables a 360-degree view of customer across all functions through access to comprehensive, real-time data. This not only allows MRI Global Client Support to resolve customer issues more quickly, but it also ensures that MRI customers are provided a consistent customer experience throughout all touch points of the customer lifecycle.
myMRI also consists of a new customer-facing portal that will enable greater bi-directional communication between MRI Software and its customers. Leveraging an intuitive design with a wealth of resources for customers seeking expertise and knowledge about MRI Software solutions, the portal enables enhanced self-service for both issue resolution and commonly-placed orders, such as customer education. In addition, customers can view the status of technical support cases, modify existing cases, and easily reference past support requests. Clients can also participate in an Ideas Community, a direct way to submit product enhancement suggestions and related feedback to MRI. Ideas can be voted and commented on by all clients with access to the myMRI Client Portal.
“At MRI Software, we believe that the quality of our customer service is just as im portant as the quality of our products,” said David Post, CEO of MRI Software. “By making significant investments in Customer Relationship Management technology, we can better communicate with and improve the satisfaction of our customers.”
About MRI Software, LLC
MRI offers business management software solutions to the global property management and investment industries as well as to corporate real estate managers. As a leading provider of real estate enterprise software applications and hosted solutions, MRI serves the multifamily, commercial, and investment advisor companies, helping them improve their bottom line and maximize their returns on their diverse business portfolios. MRI leverages its more than 38 years in business and develops long-term successful relationships with its clients. MRI currently has more than 4,500 installations on five continents and in 41 countries. For more information, please visit http://www.mrisoftware.com.
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